Returns & Refunds
I want you to feel confident when purchasing a work from me. The returns and refund terms below explain the arrangements for original artworks, made-to-order products, and orders that arrive damaged, faulty or incorrect.
Original Artworks:
Bespoke-Framed Original Artworks
All framed original artworks are presented in a bespoke floating frame made specifically for the individual artwork.
Because each frame is individually constructed for the artwork and forms part of its final presentation, bespoke-framed original artworks cannot be returned or refunded once purchased, where the applicable legal exception for personalised or custom-made goods applies.
The frame is not a standard interchangeable product. It is specifically made to the dimensions and requirements of the individual artwork.
Please therefore consider the artwork, dimensions, framing and presentation carefully before placing your order.
Unframed Original Artworks
Unframed original artworks are eligible for a 14-day cancellation and return period.
If you decide that you no longer wish to keep an unframed original artwork, you must notify me within 14 days of receiving the artwork.
Once you have notified me, the artwork must be returned within the applicable return period and must:
Be returned in its original condition.
Be undamaged and free from marks, stains, creases or other alterations.
Be securely and appropriately packaged.
Be returned using the original packaging supplied with the artwork.
Be sent using a tracked and insured delivery service suitable for the value of the artwork.
The cost of returning an unframed original artwork is the responsibility of the customer.
The artwork remains your responsibility until it has been safely received by me. For this reason, you are responsible for ensuring that the artwork is adequately packaged and insured against loss or damage during return transit.
If the artwork is returned damaged, altered or in a condition that goes beyond what is necessary to inspect the work as you would in person, your statutory rights and any applicable reduction in the refund may be affected.
Once the returned artwork has been received and inspected, any refund due will be processed in accordance with applicable consumer law.
Original Artwork Returns — Important
The 14-day cancellation period applies to eligible unframed original artworks. It does not override any statutory rights relating to faulty, damaged or misdescribed goods.
Nothing in this policy limits your rights under applicable UK consumer law.
Made-to-Order Products
Our products are produced specifically for your order. Where a product is genuinely personalised or made to your specifications, the statutory cancellation exception for personalised or custom-made goods may apply.
Where UK consumer law permits this exception, returns and refunds are not accepted simply because you have changed your mind or no longer want the product.
Please carefully check your chosen artwork, dimensions, frame option, colour, finish and delivery details before placing your order.
Once production has started, we may not be able to make changes to or cancel your order.
The fact that a product is made to order does not, by itself, remove statutory cancellation rights. Where an exception does not apply, your applicable consumer cancellation rights remain in place.
Damaged, Faulty or Incorrect Orders
I want you to receive your order in perfect condition.
If your order arrives:
Damaged during delivery
Defective or faulty
Incorrectly printed
With the wrong size or product
With the wrong frame or finish
Significantly different from what you ordered
Please contact me as soon as possible.
To help me resolve the issue quickly, please provide your order number and clear photographs of the product and, where applicable, the packaging.
Depending on the circumstances, I will arrange an appropriate remedy, which may include a replacement, repair, price reduction or refund, in accordance with your statutory rights.
Damage During Delivery
If your artwork or product has been damaged during delivery, please contact me promptly and provide photographs of both the artwork or product and its packaging.
I will assess the damage and arrange an appropriate solution.
Please do not dispose of the packaging until the matter has been resolved, as it may be required to investigate the damage with the delivery or fulfilment provider.
Change of Mind
For products where a statutory cancellation exception applies, including genuinely personalised or custom-made products, I do not offer returns or refunds simply because you have changed your mind, ordered the wrong size, selected the wrong frame or finish, or no longer want the product.
For eligible unframed original artworks, you have a 14-day cancellation and return period as described above.
For this reason, please carefully review your order before completing your purchase.
Our Legal Obligations
Nothing in this policy affects your statutory rights under applicable consumer law.
If a product is faulty, not as described, damaged or otherwise does not meet the legal requirements applicable to the goods, you retain your legal rights.
Depending on the circumstances, these may include rights to a repair, replacement, price reduction or refund.
I will always deal with legitimate faults, production errors, delivery damage and incorrect orders fairly and in accordance with applicable UK consumer law.
Contact Us
If you have a problem with your order, please contact us with your order number and details of the issue.
We will do our best to resolve the problem quickly and fairly.